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Terms and Conditions
Effective Date: 8/11/2025
Welcome to LuxuryCloset. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using LuxuryCloset, you agree to be bound by these Terms.
1. Company Information
Email: info@luxurycloset.shop
Phone: (+44) 7830 6943 82
2. Definitions
- “We,” “Us,” “Our” refers to LuxuryCloset Limited
- “You,” “Your,” “Customer” refers to the person using our website or services
- “Website” refers to luxurycloset.com and all associated domains
- “Products” refers to all fashion items, accessories, and goods sold on our website
- “Services” refers to all services provided through our website
3. Acceptance of Terms
By using our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
4. Eligibility
You must be at least 18 years old to use our services and make purchases. By using our website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.
5. Account Registration
5.1 Account Creation
To make purchases, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.
5.2 Account Responsibility
You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
5.3 Account Termination
We reserve the right to suspend or terminate your account at our discretion, including for violation of these Terms or suspicious activity.
6. Products and Services
6.1 Product Information
We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or content is accurate, complete, reliable, or error-free.
6.2 Pricing
All prices are displayed in British Pounds (GBP) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time of purchase.
6.3 Availability
Product availability is subject to change. We reserve the right to limit quantities or discontinue products at any time.
6.4 Product Authenticity
We guarantee that all products sold are authentic designer items. We source our inventory from authorized dealers and trusted suppliers.
7. Ordering and Payment
7.1 Order Process
When you place an order, you are making an offer to purchase products. We reserve the right to accept or reject any order at our discretion.
7.2 Order Confirmation
Order confirmation does not guarantee product availability. We will notify you if any items are unavailable after order placement.
7.3 Payment Methods
We accept major credit cards, debit cards, PayPal, and approved buy-now-pay-later services. Payment must be received before order fulfillment.
7.4 Payment Security
All payment transactions are processed securely through encrypted payment gateways. We do not store your payment information on our servers.
7.5 Taxes and Duties
Customers are responsible for any applicable taxes, customs duties, or import charges in their jurisdiction.
8. Shipping and Delivery
8.1 Shipping Areas
We ship worldwide from our UK warehouse. Shipping costs and delivery times vary by destination.
8.2 Delivery Times
Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to customs processing or other factors beyond our control.
8.3 Risk of Loss
Risk of loss transfers to you upon delivery to the carrier. We recommend purchasing shipping insurance for high-value orders.
8.4 Delivery Issues
You must inspect packages upon delivery and report any damage or missing items within 48 hours.
9. Returns and Refunds
Returns and refunds are governed by our separate Returns and Refunds Policy, which forms part of these Terms. Please refer to our Returns Policy for complete details.
10. Intellectual Property
10.1 Our Rights
All content on our website, including text, images, logos, and designs, is owned by LuxuryCloset or our licensors and is protected by copyright and trademark laws.
10.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes.
10.3 Restrictions
You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.
11. User Conduct
11.1 Prohibited Activities
You agree not to:
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Interfere with the proper functioning of our website
- Upload malicious code or viruses
- Engage in fraudulent activities
- Violate any applicable laws or regulations
11.2 User-Generated Content
Any content you submit (reviews, comments, etc.) becomes our property. You grant us the right to use, modify, and distribute such content.
12. Privacy and Data Protection
Your privacy is important to us. Our Privacy Policy governs the collection, use, and protection of your personal information and forms part of these Terms.
13. Disclaimers
13.1 Website Availability
We do not guarantee uninterrupted access to our website. We may suspend access for maintenance or other reasons.
13.2 Product Warranties
Products are sold “as is” without warranties beyond those provided by manufacturers. We disclaim all other warranties to the extent permitted by law.
13.3 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or practices of these sites.
14. Limitation of Liability
14.1 Liability Cap
Our total liability to you shall not exceed the amount paid for the specific product or service giving rise to the claim.
14.2 Excluded Damages
We shall not be liable for indirect, incidental, special, or consequential damages, including lost profits or business interruption.
14.3 Consumer Rights
Nothing in these Terms limits your statutory consumer rights under applicable law.
15. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our website or violation of these Terms.
16. Force Majeure
We shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.
17. Governing Law and Jurisdiction
17.1 Governing Law
These Terms are governed by the laws of England and Wales.
17.2 Jurisdiction
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17.3 Consumer Rights
If you are a consumer residing in the EU, you may have additional rights under local consumer protection laws.
18. Dispute Resolution
18.1 Customer Service
We encourage you to contact our customer service team to resolve any issues before pursuing formal dispute resolution.
18.2 Alternative Dispute Resolution
For EU consumers, we participate in alternative dispute resolution procedures as required by applicable law.
19. Modifications to Terms
19.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.
19.2 Notification
We will notify users of material changes via email or website notice where required by law.
19.3 Continued Use
Your continued use of our website after changes constitutes acceptance of the modified Terms.
20. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
21. Entire Agreement
These Terms, together with our Privacy Policy and Returns Policy, constitute the entire agreement between you and LuxuryCloset.
22. Waiver
Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce such provision in the future.
23. Assignment
You may not assign your rights under these Terms. We may assign our rights and obligations without notice.
24. Survival
Provisions that by their nature should survive termination of these Terms shall survive, including warranty disclaimers, liability limitations, and indemnification clauses.
25. Contact Information
If you have questions about these Terms, please contact us:
Email: info@luxurycloset.shop
Phone: (+44) 7830 6943 82
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT
Language: These Terms are written in English. In case of translations, the English version shall prevail.
Accessibility: If you need these Terms in an alternative format, please contact us.
Last updated: 8/11/2025